Support
The Support module allows you to report issues, request assistance, and track the progress of your support requests. Once a request is submitted, our support team reviews it and provides updates until it is resolved.
Overview
If you need help with TrackHabit, you can create a support request directly from the application. Provide the necessary details about your issue, and our team will work to resolve it as quickly as possible.
Creating a Support Request
To submit a support request:
- Enter a clear title for your issue or request.
- Provide a detailed description of the problem.
- Select the appropriate priority level.
- Submit the request for review.
* Providing accurate information helps our support team understand the issue and respond more efficiently.
Track Your Requests
After submitting a request, you can monitor its progress from the Support module. You can:
- View the current status of your request.
- Check responses from the support team.
- Review previously submitted support requests.
Priority Levels
Choose the priority that best matches your request:
Critical
Issues that significantly impact business operations.
High
Important issues that require prompt attention.
Medium
Standard support requests.
Low
General questions or minor issues.
Key Benefits
- Submit support requests directly from TrackHabit.
- Track the status of every request.
- Communicate with the support team in one place.
- Prioritize issues based on their impact.
- Maintain a complete history of support requests.