Cancellation and Refund Policy

1. Subscription Payments & Eligibility for Refund

TrackHabit operates on a subscription-based model for premium features and services.

Users are charged on a recurring basis as per their selected subscription plan.

Refunds are only applicable under certain conditions outlined in this policy.

2. Refund Eligibility

  • If a user experiences technical issues preventing them from using the service, and our support team is unable to resolve the issue.
  • If a user is incorrectly charged due to a billing error.
  • If the subscription is canceled within the refund eligibility period (e.g., within 7 days of initial purchase, if applicable).

3. Non-Refundable Cases

  • If the user fails to cancel their subscription before the renewal date.
  • If the user changes their mind after purchasing a subscription.
  • If the user violates TrackHabit’s Terms of Service, resulting in account suspension or termination.

4. Refund Request Process

  • Users must submit a refund request via email to [email protected] with their payment details and reason for the request.
  • Refund requests will be reviewed within 5-7 business days of submission.
  • If approved, the refund will be processed back to the original payment method within 10-15 business days.

5. Changes to the Refund Policy

TrackHabit reserves the right to modify this refund policy at any time.

Users will be notified of any major changes.